Thank you for booking your trip with Good Trip Travel Co. We welcome you into the Good Tripper family. Below is a list of common questions asked by our travelers throughout their travel journey. If you can't find the answer you are looking for, reach out to your dedicated travel advisor.
WHEN WILL I RECEIVE TRAVEL DOCUMENTS AND TRIP INFORMATION?
You will have all of your trip details provided to you electronically after you book your vacation with Good Trip. You will also receive printed travel confirmations in the mail 1-2 weeks prior to departure. Most suppliers do everything electronically these days, so printed materials are just for your reference and in the event of any discrepancies.
WHAT TRAVEL DOCUMENTS AND IDENTIFICATION DO I NEED TO TRAVEL?
Identification and documentation widely varies depending on your travel type.
Most resorts and car rentals require a valid ID and credit card to check-in.
Domestically, adult passengers 18 and over must show valid identification at the airport checkpoint in order to travel.
Internationally, we recommend having a passport that is valid for 6 months after your travel dates. Specific country requirements can be found at www.travel.state.gov.
TSA does not require children under 18 to provide identification when traveling within the United States. Contact the airline for questions regarding specific ID requirements for travelers under 18.
Additional details on identification can be found at https://www.tsa.gov/travel/security-screening/identification.
HOW MUCH CASH SHOULD I TAKE?
This is very much up to the travelers discretion, but we advise starting with a couple hundred dollars of cash in the event that emergency transportation is needed or credit cards aren't accepted.
SHOULD I BRING MY ATM / CREDIT CARD?
Major credit cards are widely accepted and we recommend you use them to avoid carrying cash. ATMs are widely available worldwide and will accept appropriate cards and dispense cash in the local currency. Additional fees may be charged, so please check with your financial institution before you travel. It’s also a good idea to inform your bank that you are traveling overseas to ensure that they don’t block your ATM / credit cards while you are on the road.
HOW EARLY CAN I CHECK-IN TO OUR HOTEL. HOTEL CHECK-IN AND CHECK-OUT TIMES WIDELY VARY.
Hotel check and check-out times widely vary, but are typically a 3 pm check-in and 11 am check out.
If you arrive early and your room is not ready, you can ask to drop your bags with the bell desk so you can go enjoy some activities around your destination.
We highly recommend packing swimsuits or other necessities in an easily accessible bag or carry-on so you can grab on early arrival days.
WHAT IF I BECOME ILL OR THERE IS AN EMERGENCY AND WE NEED TO CANCEL OUR TRIP OR COME HOME EARLY.
Contact your Good Trip Travel Co. Travel Advisor and we will do everything possible to help you make necessary arrangements. You will be subject to the terms and conditions of the supplier for refunds or flight changes. If you purchased travel protection, coverage might be available for your circumstance.
CAN WE RECEIVE MULTIPLE TRIP PACKETS?
Each trip lead or each individual who has paid the Good Trip planning fee will receive one travel document packet for your travel party. If you would like additional packets for others traveling in your group it will be an additional $25 per package.
HOW DO I FILE AN INSURANCE CLAIM?
This will depend on the type of travel protection you have purchased. Please refer to your travel documents for contact information.
CAN I REQUEST A WHEELCHAIR OR ASSISTANCE AT THE AIRPORT?
Of course! We can help place that request for you with the airline. You can also submit any special requests at the time of check-in with your gate agent.
WHEN CAN I CHECK-IN FOR MY FLIGHTS?
You may check in for your flight 24 hours prior to your departure date. Online check in typically closes 1 or 3 hours before the flight departs depending on the airline and flight.
All clients required to check-in directly with their airline. Due to liability, our Travel Advisors do not check clients in to their flights, BUT we will answer questions and can help guide you through the process. Feel free to schedule a call or appointment at our office to check-in together.
WHEN SHOULD I ARRIVE AT THE AIRPORT TO CHECK IN TO MY FLIGHT?
You should plan on arriving for your flight a minimum of 2 hours before a domestic flight and 3 hours before an international flight. This allows you time to check in and pass through security to the boarding area.
WHAT HAPPENS IF MY FLIGHT IS DELAYED OR CANCELLED?
We highly recommend you download your airline's mobile app to your phone to track your flight status.
Once you are within your 24-hour of departure time it is the passengers responsibility to track and manage their flights.
In the even of delays and cancellations, it is much easier to work directly with the airline to make changes for your flights. If flights are changed or cancelled and you would like to pay full fare for a different airline, we can help make those arrangements. Otherwise, you will work directly with the airline and gate agents to make changes to get home.
By all means, contact your Good Trip TEC and we can offer guidance or assistance if able or just help set your expectations.
WHAT HAPPENS IF I MISS MY CONNECTING FLIGHT
The airlines are well-equipped to handle any mishaps associated with their flight times and cancellations. Approach any of the airline counters and they will get you on the next available flight at no cost if it is due to their own cancellation or delays. If any connecting flights are cancelled due to weather and an overnight stay is required somewhere, it is typically the travelers responsibility to pay for hotel accommodations.
CAN I REQUEST SEATS WHEN BOOKING FLIGHTS?
Yes, but seat availability is not guaranteed at time of booking. Most airlines offer reserved seat selection prior to departure, but seats are never guaranteed by the airline and seat assignment fees will vary depending on airline and your fare type.
Airlines may reassign seats for operational reasons. Passengers are encouraged to reconfirm their seat assignments and any other special requests directly with their airline prior to departure.
OUR AIRLINE HAS CHANGED OUR FLIGHTS TIMES, CAN THEY DO THAT?
Yes! It is fairly common for airlines to update their flight schedules. A flight booked several months in advance could undergo multiple changes.
Your TEC will notify you of any flight schedule changes that occur before your 24-hour departure window. They will talk you through your different options.
In the event of a minor schedule change (less than two hours), your schedule will be automatically changed and you'll just receive a notification. For major flight changes over two hours, the airline will offer you the chance to refund and you can reschedule to a different airline and be subject to their new fares or you can change your ticket at no cost.
All rules differ depending on the airline.
WHAT ARE THE BAGGAGE POLICIES FOR MY FLIGHT?
Luggage and baggage fees and policies differ by airline. Most airlines offer a free personal item per passenger (think small backback or item that can fit under the seat in front of you).
Carry-on / Overhead Bag and Checked Baggage fees depend on the airline. You can ask your TEC or check your airline's website to learn more about their baggage fee policies.
* Weight requirements also differ by airline! So be mindful of the size of your luggage and how much stuff you put in there. Most checked bag weight restrictions are between 50 and 70 lbs.
TELL ME ABOUT AIRPORT SECURITY CHECKPOINT PROCEDURES & RULES
Liquids, gels and aerosols packed in carry-on must follow the 3-1-1 liquids rule:
3.4 ounces or less per container 1 quart size, clear, plastic, zip top bag (all liquids must fit in bag) 1 bag per passenger Review the prohibited items list for both carry-on and checked baggage. If purchasing a baggage lock, be sure to look for those that are TSA recognized. Tape a card with your name and contact information on your electronics.
Pack items in layers (shoes one layer, clothes one layer, electronics one layer, etc.) Firearms are only allowed in checked baggage and must be unloaded, placed in a locked, hard-sided container and declared to your airline.
All fireworks contain explosive materials and are not permitted in checked or carry-on baggage. Pack large electronics on top layer of carry-on for screening accessibility. Place your 3-1-1 bag with liquids, gels and aerosols in the front pocket of your carry-on for accessibility. If traveling with a pet, be sure to bring a leash so carriers can be properly screened.
Before Leaving for the Airport
Give yourself enough time to arrive at the airport early. Wear easily removable shoes. Passengers with a disability or medical condition may call ahead to the TSA Cares toll free helpline at (855) 787- 2227.
In Standard Screening Lane
Head to the TSA security checkpoint and have your id and boarding pass ready.
Be prepared to remove the 3-1-1 liquids bag and place it in the bin. Ensure pockets are empty (keys, tissues, currency, wallets, cell phones, etc.) and remove bulky jewelry (valuable items can be placed in carry-on).
Remove your shoes and place them directly on the X-ray belt. Remove personal electronic devices larger than a cell phone from your carry-on bag and place them into a bin with nothing placed on or under them for X-ray screening. (E.g. laptops, tablets, e-readers and handheld game consoles.)
Remember to check the bins and collect all belongings after going through screening.
WHAT HAPPENS WHEN THINGS GO WRONG?
Sometimes travel doesn’t go as planned, but it can easily be fixed.
What happens if I’m not happy with my accommodations or service.
Please address any service issues immediately with the onsite representatives or front desk staff to see what they can do to improve your stay. There is very little that can be done once you return from your trip so try to handle any issues while you are still on site.
I need to cancel my trip last minute, who do I call?
Not Ghostbusters. Start by giving your Travel Advisor a call. If they aren't immediately available, start contacting your travel supplier using the contact information provided to you. Begin with the airlines to cancel and see if they can provide any kind of refund or travel voucher. Then call your hotel and do the same. Continue working down the list to try and recoup as many costs as possible although most travel costs are nonrefundable beyond a certain date.
What happens if any of my reservations are not available?
Be sure to show any of your booking receipts to the provider first of all and ask that they provide alternative accommodations for you. If additional issues occur, contact your Travel Advisors or supplier number provided on your travel documents.
Since everything is done electronically these days, glitches do occur. Patience is easier said than done, but a required vital when it comes to traveling.